FAQ

We’ll try to shine some light on some of your frequently asked questions

Customer Service

1. How can I contact Gardenzzz?

Please email us at info@gardenzzz.com or call us at 438-300-8808.  We will reply to emails within two business days.  If you call during business hours (Monday to Friday, 9am to 5pm ET), we should be able to talk to you soon!

Creating an Account

1. Do I have to create an account?

If you want to be able to order any of the products you see, you must first create an account.  Gardenzzz sells exclusively to the trade, including retail garden centres, landscape professionals and other businesses.  Trade buyers can access the complete product lines of dozens of suppliers, get quotes fast, and order with confidence.

If you are an individual consumer and see a product on our site that interests you, please contact us at info@gardenzzz.com and we will try to put you in touch with someone who can source the product you need.

2. Why should I create an account?

In addition to needing an account to order product, an account will allow you to access your order history and track open orders. It will also give you access to our newsletter and special offers.

Ordering and Payment

1. What currency are prices shown in?

All prices are displayed in Canadian dollars.

2. Are there taxes on the products?

GST and/or HST/PST will be added to all orders based on the province of delivery.

3. How do I place an order?

You can place items in the shopping cart as you browse, just like most online retailers. Once you are ready to complete the order, simply click “Submit order”. This is when things change and more closely resemble your dealings with other suppliers. Rather than asking you immediately for your payment and shipping details, we will send you an email confirming your order and outlining the shipping costs and expected date of delivery. If your order includes large or custom items, this may actually become a series of emails and phone calls. We look forward to working with you!

4. When and how will I pay for my order?

Once you have confirmed your order, including shipping and delivery details, the total amount will become due.  Your account manager will contact you to arrange payment.  

Shipping

1. How and when will my products ship?

Orders will ship based on the agreed delivery time.  This date will be communicated to you during the order process.  The delay will vary by product and volume ordered, but will generally be between 6 and 8 weeks.  Remember, almost all products ship from Europe via ocean cargo.  To keep shipping costs as low as possible, we will sometimes suggest that you wait a little longer for a shipment allowing us to combine it with another order.

2. How will my order be delivered?

If you have any special delivery instructions, please make sure they are included in your order.  Generally, your order will be delivered to you by truck during the agreed delivery window.  If you have ordered products from multiple suppliers, you may receive your order in several shipments.  This will be communicated to you during the ordering process.

3. Can I track my order?

Once your order ships, we will send you tracking information and the final delivery will be scheduled by the carrier.