FAQ

Shining some light on your frequently asked questions

Customer Service

1. How can I contact Gardenzzz?

Email us at info@gardenzzz.com or call us at 438-300-8808.  We will reply to emails within two business days.  If you call during business hours (Monday to Friday, from 9 am to 5 pm ET), we will be happy to talk to you!

Creating an Account

1. Do I have to create an account?

If you want to be able to order any of the products you see, you must first create an account.  Gardenzzz sells exclusively to the trade, including retail garden centres, landscape professionals and other businesses.  Trade buyers can access the complete product lines of dozens of brands, get quotes fast, and order with confidence.

There is no commitment to creating an account. It's free and easy and gives you access to our wholesale prices.

In addition to needing an account to order product, an account will allow you to access your order history and track open orders. It will also give you access to our newsletter and special offers.

2. What if I do not qualify for an account?  I'm an individual.

If you are an individual consumer and see a product on our site that interests you, please contact us at info@gardenzzz.com and we will do our best to put you in touch with a business who can source the product you need.

The Gardenzzz Process

1. How does it work?

Gardenzzz works with many different suppliers from around the world, striving to provide you with access to a wide variety of quality products.  In most cases, Gardenzzz.com includes the full range of products offered by each supplier (and if it doesn’t, it can usually be sourced by request).  Gardenzzz does not hold inventory, but instead orders based on your demand.

In order to ship efficiently, we need to place orders that meet brand minimums and lead to shipping economies.  To do this we need to work together!

2. How do we work together?

Place your orders during our ordering events. They are scheduled to ensure that your stock arrives in time for the season. Gardenzzz plans various ordering events, usually by brand.

3. What if I want to order certain items outside of the planned ordering events?

You may also order at any time; however, the minimum order quantity may be higher outside of planned events and the shipping costs may be higher too.  Gardenzzz will always check with you and get your approval of shipping costs before processing any order (see Ordering and Payment).

Using Your Wishlist

1. What purpose does the wishlist serve?

Wishlists are used to help in planning ordering events.  When we notice a lot of interest in a particular brand or supplier, we make sure to plan an ordering event.

2. What if I change my mind?

A wishlist is simply a place to keep track of items that catch your interest.  There is absolutely no commitment associated with placing items in your wishlist.  Only when items are moved to a cart do we begin to treat them as an order, and even then, nothing will be charged to your account or shipped without your approval.

Ordering and Payment

1. What currency are prices shown in?

All prices are displayed in Canadian dollars.

2. Are there taxes on the products?

Applicable taxes will be added to all orders based on the province of delivery.

3. Are there minimum order quantities?

Yes, there are per item minimums and brand minimums.  Item minimums are shown on each individual product page and generally relate to the packaging in which items are shipped (e.g. 12 pairs of gloves in a carton).  Brand minimums are indicated below and on brand pages and summarized on product pages.  Gardenzzz works to keep these minimums as low as possible by combining your order with those of others whenever possible. Brand minimums may be waived or reduced during panned ordering events.

Brands with carton minimums (see individual brand pages for details): Belightful, Berger, Goldleaf, Sneeboer

Brands with quarter-pallet minimums: EcoFurn, Rouchette, Wildlife World

Brands with half-pallet minimums: Camminare, FVG Folien, GF Garden, Herstera, TerSteege

Brands with full pallet minimums: EMSA, Esteras, Harrod Horticultural, RedFire, Terraneo

4. How do I place an order?

You can place items in the shopping cart as you browse, just like most online retailers. Once you are ready to complete the order, simply click “Review order”. Review the details and click "Place order".  This is when things change and more closely resemble your dealings with other wholesalers or suppliers. Rather than asking you immediately for your payment and shipping details, we will send you an email confirming your order and outlining the shipping costs and expected date of delivery. If your order includes large or custom items, this may actually become a series of emails and phone calls. We look forward to working with you!

5. When and how will I pay for my order?

Once you have approved your order, including shipping and delivery details, the total amount will become due.  Your account manager will contact you to arrange payment.  

Shipping

1. How and when will my products ship?

Orders will ship based on the agreed delivery time.  This date will be communicated to you during the order process.  The delay will vary by product and volume ordered, but will generally be between 4 and 8 weeks.  Remember, almost all products ship from Europe via ocean cargo.  To keep shipping costs as low as possible, we will sometimes suggest that you wait for another shipment allowing us to combine your order with another order or wait for an upcoming ordering event.

2. How will my order be delivered?

If you have any special delivery instructions, please make sure they are included in your order.  Generally, your order will be delivered to you by truck during the agreed delivery window.  If you have ordered products from multiple brands, you may receive your order in several shipments.  This will be communicated to you during the ordering process.

3. Can I track my order?

Once your order ships, we will send you tracking information and the final delivery will be scheduled by the carrier.